Shipping

Shipping to our warehouse:
We do not provide shipping or pick-up services at the present time.
You can drop off your products at the Squareshot office (67 West St, Brooklyn, NY 11222) or ship it yourself using your preferred shipping carrier. Here are a few services that offer the best shipping rates:
https://www.freightcenter.com/quote/
https://shipgooder.com

Return shipping:
1. You can pick up your products from the Squareshot office (67 West St, Brooklyn, NY 11222)
2.
You can provide a prepaid return label in your shipment
3. We can include the cost of return shipping in your invoice

You can choose one of these options when filling in the Order Form.
 

TURNAROUND TIME

50 images — up to 5 business days, excluding holidays (each following 50 images + 3 business days, excluding holidays).
Order turnaround time is calculated from 9:00am on the next business day from the time when we receive your products and payment.

See our Pricing Table to get more information about turnaround time.
 

CANCELLATION POLICY

You can cancel your order at any time before we have received your payment, for no additional fee.

If you cancel the order within 24 hours from the time when we have received your payment, we will make a refund and charge you a $250 fee.

Unfortunately, after 24 hours from the time when we have received your payment and started shooting, you can’t cancel the order.
 

REFUNDS

Unfortunately, we do not provide a refund after the work has been completed, but we’ll try to do as much as we can to create pictures that you will like.

Get more information in the section: What if I would like to re-shoot an image?

PAYMENT

No payment required before we receive your products and start shooting.

Before you ship your product to us, we will send you a total price and turnaround time. When we receive your products, we will send you a payment link. We accept PayPal and all major Credit / Debit cards.
 

WHAT TYPES OF PRODUCTS DO YOU SHOOT?

We shoot studio images of Apparel (Ghost mannequin or Flat shots), Shoes, Bags (up to 15’x15’x15’), Jewelry, Watches, Health & Beauty products and different types of Accessories (up to 15’x15’x15’) on white, grey, black and transparent background. The maximum product weight is 15 lbs. per item.
 

WHo owns the images?

You own all the rights to the final images. In some cases, we may ask our customers for permission to use their images in our portfolio, to build trusted relationships with future customers.
 

How are the images delivered?

We start shooting once we receive your payment, and send you a WeTransfer link to download the shots as soon as we’re done. The link is active for 30 days for free.
 

WHAT IF I WOULD LIKE TO RE-SHOOT AN IMAGE?

If we’ve made a mistake, we’ll re-shoot or edit the images to make them perfect, for no additional fee.

If you want to re-shoot the products due to a mistake that you have made in the Order Form or for other reasons, you may have to pay an additional fee. Please email us at hello@squareshot.co.

We accept re-shoot requests by email within 2 business days from the time when the order was completed. After a period of 2 business days, we will send your products back to you.

Get more information in the section: Shipping.


WE'RE HERE TO HELP 7 DAYS A WEEK

Send an email to hello@squareshot.co, fill out Contact Form or Chat With Us by clicking blue icon in the lower-right corner.

We typically reply within a few hours.


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